| Same Day Shipping - 3 Day delivery, on most orders.
Depending on size, our primary shipping method is either USPS Priority mail or First Class "tracked" delivery. The US Post Office says 3 days for Priority and estimates 3 days for First Class Tracked deliveries. A tip is, if you order 2-3 or more insoles, it will more than likely be shipped Priority mail. You can select an option to upgrade the shipping method for an additional charge that will be automatically calculated and added to your order during the checkout process. Please allow 3-7 days for your order to arrive before contacting Fitness Toys about your order.
Have questions about your order?
Have you looked to check the Order Status in your account information first? Check Now If you have checked your Order Status in your account first and still have question, please submit your question using the shipping Order Track request form.
It is our mission to deliver your order fast and accurately. We have taken extra steps to ensure that orders are delivered as expected. Unfortunately sometimes mistakes happen, and when they do, we want to take care of it pronto. Foot-Rite has put in place a “Hassle Free” return program to make the return process quick and easy.
If you have received an order that is not what you ordered, damaged in shipping or needed to be returned under the manufactures warranty, you can use our automated Return Merchandise Authorization (RMA) system. Simply click, on the RETURNS button and fill in the online form. After filling in the form you hit the send by email button, and RMA request comes to us instantly. The form is simple and quick. Just make sure to have your Order number and Item number. You can get these in YOUR ACCOUNT under ORDERS.
After you have completed the RMA form, please print it out and put a copy in with the item you are shipping back to us.
*please note that if you are canceling a completed order, a restocking fee and postage fees may be required.